About the Project
The Ministry of Citizens’ Services, Ministry of Health, and Government Communications and Public Engagement are working to understand how people are finding, accessing and using information and services in the context of COVID-19.
We are taking a human-centred design approach to this work. This includes:
- Researching how other provinces are addressing the public’s challenges to finding, accessing, and using information
- Researching the most recent developments
- Talking to people about their experience (user experience)
- Creating an online model, or prototype
- Testing and improving the model
Audio Recordings and Transcripts
To help analyze the results of the research, during the interview or workshop the interviewers may take:
- Audio or video recordings
Your name and any other personal identification are not associated with the recordings. The recordings may be used for training or evaluation purposes.
The recordings are not used for any purpose other than those described in this form, or otherwise permitted by law.
All recordings, transcripts and notes are stored during the project and then securely disposed of as transitory records in accordance with the Information Management Act and related policies.
Your confidentiality will be respected. We will de-identify all notes. Please do not name yourself or others in audio or video recordings. You can choose not to be recorded.
When individuals’ stories and experiences are recorded, confidential personal information may be shared during the interview or workshop. In compliance with the Freedom of Information and Protection of Privacy Act, all personal information will be protected using appropriate security controls.
Notification of Collection
This information is collected by the Ministry of Citizens’ Services - GDX under section 26(c) and 26(e) of the Freedom of Information and Protection of Privacy Act. This information will be used for the purpose of assisting analysis in the project described above. It may be used for training or evaluation purposes.
Should you have any questions about the collection of this personal information, please contact:
Service Design Manager, Service and Content Design
Government Digital Experience Division, Ministry of Citizens’ Services
617 Government St., Victoria, BC V8V 1X6