We are working to improve the hazardous waste manifest service. To do this, we are asking people who use the service to participate in an online video conferencing session to speak about their experience with the process, and test new design approaches.
Audio Recording and Transcripts
During the study, the interviewers may take notes, make audio or video recordings or photographs to assist in the analysis. Your name and other identifiers will not be associated with the recordings, nor will the recordings be used for any purpose other than those described in this form or otherwise permitted by law. The recordings may be used for training or evaluation purposes.
All recordings, transcripts and notes will be stored for the duration of the project and then securely disposed of as transitory records in accordance with the Information Management Act and related policies.
Your confidentiality will be respected. We will de-identify all notes and ask that you not name yourself or others in audio or video recordings. You can choose to not be included in those recordings.
In capturing individuals’ stories and experiences, personal information of a confidential nature may be shared during the interview. In compliance with the Freedom of Information and Protection of Privacy Act, all personal information will be protected using appropriate security controls.
This information is collected by the Ministry of Citizens’ Services – GDX under section 26(c) and 26(e) of the Freedom of Information and Protection of Privacy Act, and will be used for the purpose of assisting analysis in the project described above. It may be used for training or evaluation purposes. If you have question about how your information is used, please contact:
Manger, Service Design
617 Government St.
Victoria, BC V8V 1X6