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The Workers’ Advisers Office is working with B.C.’s Ministry of Citizens’ Services’ Government Digital Experience (GDX) Division to improve their contact management system.
We are taking a human-centred design approach to this work. This includes:
Recordings and Transcripts
To help analyze the results of the research, during the interview or workshop the interviewers may take:
Your name and any other personal identification are not associated with the recordings. The recordings may be used for training or evaluation purposes.
The recordings are not used for any purpose other than those described in this form, or otherwise permitted by law.
All recordings, transcripts and notes are stored during the project and then securely disposed of as transitory records in accordance with the Information Management Act and related policies.
Confidentiality
Your confidentiality will be respected. We will de-identify all notes. Please do not name yourself or others in audio or video recordings. You can choose not to be recorded.
When individuals’ stories and experiences are recorded, confidential personal information may be shared during the interview or workshop. In compliance with the Freedom of Information and Protection of Privacy Act, all personal information will be protected using appropriate security controls.
Notification of Collection
This information is collected by the Ministry of Citizens’ Services - GDX under section 26(c) and 26(e) of the Freedom of Information and Protection of Privacy Act. This information will be used for the purpose of assisting analysis in the project described above. It may be used for training or evaluation purposes.
Should you have any questions about the collection of this personal information, please contact:
Kelsey Singbeil
Director, Service and Content Design
Government Digital Experience Division, Ministry of Citizens’ Services
Kelsey.Singbeil@gov.bc.ca
250-883-4029
4th floor, 617 Government Street, Victoria B.C. V8W 9V1
I understand the following:
If you want, after the session you will receive a $25 electronic gift card by email from a company called Virtual Incentives.
You can choose the type of gift card you want. You can get the gift card even if you don’t complete the session.
For the purpose of delivering and confirming that you have received your e-Gift card, your personal information is collected through Virtual Incentives under section 26(c) and section 26 (e) of the Freedom of Information and Protection of Privacy Act. Please be aware that your IP address, email address and e-Gift details will be collected by Virtual Incentives. This information will be stored and may be accessed outside of Canada.
If you do not consent to register your e-Gift card through Virtual Incentives, the project team can offer you a physical card.
By selecting "yes" you are consenting to your personal information (IP address, email address and e-Gift details) being stored and/or potentially accessed outside Canada. Your consent is effective as soon as you submit.
If you have any questions about the collection, use or disclosure of your personal information, please contact:
